Privacy Policy

This Privacy Policy explains what information Super Tire and Muffler Inc. ("Super Tire & Muffler," "we," "us," or "our") collects through supertireandmuffler.com (the "Site"), how we use it, who it's shared with, and the choices you have. We've kept it plain, because our practices are simple: we're a local auto shop, not an advertising company.

1. Information you provide to us

When you reach out through the Site (using our contact / appointment form, or by calling or emailing us), we collect the information you choose to give us. On the form that's your name and phone number (required), your email address (optional), the service you're interested in, and any notes you add, such as your vehicle's year, make, and model and the issue you're seeing. If you call or email, we have whatever you share in that conversation. You decide how much to tell us.

2. Information collected automatically

Like virtually every website, when you visit the Site our hosting and content-delivery providers (Google Cloud Storage and Cloudflare) automatically log standard technical data, such as your IP address, browser type, the pages you request, and the date and time. This is used to serve the Site, keep it secure, and diagnose problems. We do not use it to build advertising profiles about you.

3. Cookies, analytics, and tracking

Our Site does not set its own cookies, and we do not use Google Analytics, advertising pixels, or other cross-site trackers. Some third-party features may set their own cookies if you choose to use them (for example, the embedded online-booking calendar). Your browser settings let you control or block cookies.

4. Third-party services

To run the Site we rely on a few outside services, and the information above may pass through them:

• Form processing (Formspree): receives your contact-form submissions and emails them to us.
• Online booking (Google): if you book through our calendar, Google processes your appointment details.
• Maps & directions (Google): our contact page embeds a Google map, which your browser loads from Google (Google receives your IP address as part of that request), and directions links on the Site open Google Maps.
• Typography (Google Fonts): your browser loads our fonts from Google, which receives your IP address as part of that request.
• Hosting & delivery (Google Cloud Storage, Cloudflare): host and deliver the Site.

Each of these services has its own privacy policy that governs how it handles your data.

5. How we use your information

We use the information you give us to respond to your message, schedule and confirm service, prepare estimates, and follow up about your vehicle. We use automatically-collected technical data to operate, secure, and improve the Site. We do not send marketing emails unless you ask us to.

6. How we share information

We do not sell your personal information, and we do not share it for anyone else's advertising. We share it only: (a) with the service providers listed above, so they can perform their function for us; (b) if required by law, or to protect the safety, rights, or property of our customers, the public, or our business; and (c) in connection with a sale or transfer of the business, in which case your information would remain subject to a policy like this one.

7. Data retention

We keep contact and appointment information for as long as we need it to serve you and to keep ordinary business and tax records, then dispose of it. Technical logs are retained for a limited period by our hosting and security providers.

8. Your choices and rights

You can always call us instead of using the form if you'd rather not submit information online. You may ask us to access, correct, or delete the personal information you've given us. Just contact us using the details below and we'll respond as required by law. Depending on where you live, you may have additional rights over your personal information, and you're welcome to exercise them by contacting us.

9. Children's privacy

The Site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. Security

We take reasonable steps to protect the information we hold, and we use providers that do the same. That said, no website or method of transmission is completely secure, so we cannot guarantee absolute security.

11. Changes to this policy

We may update this policy from time to time. Changes take effect when posted, and the "Last updated" date above reflects the current version.

Contact

Questions about this policy or your information can be directed to:

Super Tire and Muffler Inc.
3485 State Route 5
Cortland, OH 44410
stmcortland@gmail.com